The whole business depends on the customer service, and if you are at the help desk you are holding an important position to help the customer in best possible way. This is another one of those questions that’s about finding the right fit—both from the company’s perspective and your own. Think back on what worked well for you in the past and what didn’t. What did previous bosses do that motivated you and helped you succeed and grow? Pick one or two things to focus on and always articulate them with a positive framing . If you can give a positive example from a great boss, it’ll make your answer even stronger. But it’ll be easier to navigate if you know why an interviewer is asking it.

  • Strong candidates will use this question to talk about the pros and cons of different communication methods while assuring you that they’re comfortable using a range of channels.
  • OUs , domains, sites, and other Active Directory containers are allocated policies.
  • We had a meeting one day, and I decided to take the lead on resolving our problems, which was outside my job description.
  • It is used as an ice breaker, gets you talking about something comfortable, but you need to have something prepared for a response.
  • Do you want to avoid the common errors that most owners of new businesses make?

It is common for this question to to be asked every time, and you should have questions ready. By asking questions you are able to show that you have enough interest to do some research, and that you want to learn all that you can. You should limit the questions to no more than three or four. Microsoft Windows 7 was one of the most successful Windows operating systems, but after the launch of Windows 8, the new OS got several negative feedbacks as users don’t like the GUI of this OS. Microsoft doesn’t want to make this mistake again so, they recall some GUI features of Windows 7 and skip a version number and go straight to Windows 10 version. The Windows 10 version denotes the perfect 10 for the new OS.

Hiring tutorials

You can say you can do something, but being able to provide examples of you doing these things is entirely different. Fogarty advises that you “come with your toolbox filled with examples of prior work achievements.

  • And ask them to wait till further assistance provided by your colleague or supervisor.
  • Microsoft doesn’t want to make this mistake again so, they recall some GUI features of Windows 7 and skip a version number and go straight to Windows 10 version.
  • That will create a bad impression on the interviewer and you will come off as ignorant.
  • Indicates knowledge of the industry and previous work experience.

See the most common questions in every category assessed by employers and be ready for anything. Aside from troubleshooting software and computer problems, they are also often responsible for the maintenance and installation of hardware components. Many help desk roles require working nights and weekends, so you need to make sure top applicants can meet your scheduling demands.

Your 2022 Guide to the Most Common Interview Questions and Answers

Below is a list of the 20 most common interview questions along with their best answers. Top 5 desktop support technician interview questions with detailed tips for both hiring managers and candidates. When interviewing IT support engineers, the ideal candidate will have expert knowledge of modern hardware and software systems, good interpersonal skills, and the ability to troubleshoot complex systems. Be wary of candidates who exhibit poor communication or interpersonal skills, and those who cannot work independently on projects. Hire an experienced Help Desk Specialist or an ambitious candidate that you can train.

  • This is also a common question for the IT desktop support interview.
  • If you’re current employer is downsizing, remain positive and brief.
  • I have been following this area for a while now and am fascinated by how computers are starting to learn independently, without any human input.
  • An Operating System is an interface between a computer user and the computer hardware.

If you’re currently employed, your response can focus on developing and expanding your career and even yourself. If you’re current employer is downsizing, remain positive and brief. Under no circumstance should you discuss any drama or negativity, always remain positive. Show a desire for continuous learning by listing hobbies non-work related.

Desktop Support Technician Interview Questions

Being the best you can be in customer service is just as important, if not more, as doing your best to solve technical issues. You will make a great first impression if you don’t come across as some insular, socially challenged computer geek. Top 5 help desk specialist interview questions with detailed tips for both hiring help desk engineer managers and candidates. Top 5 help desk technician interview questions with detailed tips for both hiring managers and candidates. Providing top-notch help desk services has never been more critical. Internal users need support to do their jobs, and external customers expect great support as part of your service.

help desk engineer interview questions

If you can give a real example of a stressful situation you navigated successfully, all the better. The best managers are strong but flexible, and that’s exactly what you want to show off in your answer. So before your interview, make sure to brush up your knowledge of common office software and hardware issues. Practice how you would explain setting up, troubleshooting or defining things related to. Think through the three buckets of questions, and prepare for each. Keep in mind that with some technical questions, interviewers may be looking for insight into your thought process more than a “correct” response.

Possible answer to “Why do you want to work at this company?”

For example, if you found out about the gig through a friend or professional contact, name-drop that person, then share why you were so excited about the job. If you discovered the company through an event or article, share that. Even if you found the listing through a random job board, share what, specifically, caught your eye about the role.

What are the three abilities of an ideal help desk person?

  • Patience. Patience is one of the must to have qualities of a help desk agent.
  • Empathy.
  • Active listening.
  • Sense of urgency.
  • Good interpersonal skills.
  • Well-organized.
  • Speed and accuracy.
  • Creativity and flexibility.

Tell me about a challenge or conflict you’ve faced at work, and how you dealt with it. Explaining with confidence what you would do to figure out the answer. Here are some options for what to ask—while there’s no need to ask numerous or even several questions, you should always ask at least one.

The dynamic host configuration protocol stands for dynamic host configuration protocol. It’s a method of allocating IP addresses to a large number of computers in a network. However, the error can be fixed by cleaning the RAM chip, and if it persists, check it on another machine to determine whether the problem is with RAM. Simply copy it, look it up on Google, or talk to someone familiar with it. You should have your route planned out, provide additional time for unexpected delays such s traffic, and prepare what you need the day before the interview.

help desk engineer interview questions

To process your work quickly computer skills are very important these days. Computers not only make your work easy but also save you time and energy. I use the internet, online books, and other educational resources to upgrade my IT skills. Consider the call lengths enforced in past jobs and how they connect to your unique customer service philosophy. Updates can lead PCs to enter a blue screen state with an error message on rare instances.

If any of the above steps don’t work, replace the hard drive, and then perform a new installation of Window. Check your floppy, CD/DVD drives, and hard drive for media and disconnect any external drives. Sometimes, the “NTLDR is missing” error is displayed if your computer is trying to boot to a non-bootable floppy disk, CD/DVD/BD, external hard drive, or flash drive. Describe how comfortable you are with technology and technical terms. This allowed employees to connect to their work computers from home or while traveling, making it easier for them to stay productive even when they were not at the office. This question helps gauge the candidate’s willingness to take the initiative and go the extra mile.

  • DHCP means a network server that provides and assigns IP addresses on its own and does the same with default gateways, and other network parameters to concerned devices.
  • This information can provide insight into candidates’ levels of engagement with the world of technology.
  • Do not sound way too overconfident but also refrain from underestimating yourself.
  • Interviews for entry level jobs in help desk belong to interviews with average difficulty.

Answers here may range from the general, such as Stack Overflow, The Verge and IT-related Reddit communities , to tech-specific blogs and social media feeds. This information can provide insight into candidates’ levels of engagement with the world of technology. Stellar communication is an essential skill needed in help desk roles. Support staff have to work with callers to learn as much as possible about the problem and then walk those callers through step-by-step solutions. They may also have to complete detailed escalation reports so that senior support staff understand the precise nature of the problem.

What are the Roles of a Software Support Engineer?

The fact is, the interviewer isn’t interested in your life story. Unless asked otherwise, focus on education, your career and present situations. You should work chronologically, starting as far back as possible and working until present. A domain or a domain name is an identification string that specifies an address where Internet users can access a website. A domain name is used in various networking scenarios and for application-specific naming and addressing purposes. In other words, you can say that a domain name specifies a network domain or an Internet Protocol resource used to access the internet and host a website.

What skills will you bring to the job?

  • Communication. Effective communication is essential in any role.
  • Organisation and planning.
  • Motivation and enthusiasm.
  • Initiative.
  • Teamwork.
  • Leadership skills.
  • Problem solving.
  • Flexibility.

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